Online Care with MindPath Care Centers
Your care is our top priority. With MindPath Care Centers Telehealth, you can access our medical and therapy providers from your desktop, laptop, smartphone, or tablet — from home, work, even while traveling.
Questions about your MindPath Care Centers Telehealth appointment? Call MindPath Care Centers at 919-443-4151 or email us at [email protected].
What Conditions Can Be Treated via Teleheath?
MindPath Care Centers Telehealth appointments are available for new and current patients who are in need of care urgently. While not every condition is right for a Telehealth appointment, there are a wide variety of times when a video call is appropriate and convenient, including:
- Medication Evaluation
- Medication Management
- Couples Counseling
- Family Therapy
- ADHD / ADD
- Anxiety
- Depression
- Substance Abuse Counseling
- Bipolar Disorder
- Oppositional Defiant Disorder
- Grief/Loss Therapy
- Eating Disorders
- Anger Management
- Agoraphobia
- Domestic Violence
- Bullying
- Postpartum Depression
- Life Counseling
- Obsessive Compulsive Disorder
How Do I Access Telehealth?
1. Create Your MEND Account
2. Schedule Your Visit OR
Visit the Virtual Waiting Room
3. Meet Online With Your Provider
Meet our Telehealth Providers
Frequently Asked Questions
What is Telehealth?
Telehealth is our telehealth program that runs through a secure platform (MEND). In this platform you can register as a patient and request an appointment! We are currently offering flexible hours for both psychiatry and talk therapy. The appointment is a video call with one of our providers through the platform (similar to Facetime or Skype). Any prescriptions will be sent electronically to your pharmacy.
How do I sign up for Telehealth?
- You can register for our Telehealth program by going to https://portal.mendfamily.com/signup/new-patient/103.
- We recommend that you use the following browsers: Google Chrome or Firefox.
Do I need any special equipment for a Telehealth appointment?
You need a few basics: a computer or compatible mobile service (tablet or smartphone), a webcam, and a microphone. If your computer or mobile device already has an integrated camera and microphone, you shouldn’t need any extra equipment to get started.
Does my Insurance cover this?
At this time, MindPath Care Centers in Mental Health Care will file telehealth claims for BCBS, United Health Care, Aetna, and Cigna plans.
What is Psychiatry vs. Therapy?
Therapy: Counseling that targets a person’s overall mental health and wellbeing. It focuses on thoughts, behaviors, beliefs, emotions, relationships and social skills. Carried out by a licensed professional with a Master’s or Ph.D.
Psychiatry: Medical specialty based on the diagnosis, treatment, and prevention of mental health disorders. A psychiatrist is a medical doctor, nurse, or physician assistant and prescribes medications for mental health disorder.
I see a med provider in office. Can I use Telehealth for therapy (and vice versa)?
Of course!
How much does the first appointment cost?
Out-of-pocket fees: Initial medication appointments are $146 and initial therapy appointments are $69. Follow ups for medication management are $49 for 15 minutes and $97.50 for 30 minutes. Follow ups for therapy are $39 for 15 minutes and $69 for 45 minutes.
Insurance: Each appointment will be filed to your insurance plan and you will be responsible for either the MH/SA or Specialist copay or the amount billed toward your deductible.
Is my card charged when I enter it to request the appointment?
No, it is charged when the appointment is completed.
I have medical related questions about the program, who do I contact?
Call MindPath Care Centers at 984-227-3225 or email us at [email protected].
I’m having issues with MEND, who do I contact?
Please visit MendFamily.com and click the red Help button You will be connected with live patient support to assist you.
How are medications prescribed through a telehealth appointment?
The providers are able to electronically send your prescriptions to your pharmacy.
How long are the initial appointments?
Initial appointments are 45 minutes long. Follow up visits are customized by your provider and are priced at $3.50 a minute.